SuperCare Privacy Policy

1. About SuperCare

SuperCare provides a secure digital platform that enables patients and healthcare providers to communicate electronically, manage prescription renewal requests, access care-related information, and support ongoing healthcare delivery.

SuperCare does not provide emergency medical services.

2. Information We Collect

We may collect:

• •Account information (name, email address, phone number, password)
• •Identity verification information (such as date of birth or health card details where required)
• •Information you provide through messages and forms
• •Prescription renewal requests
• •Technical information required to operate and secure the platform
• •Information provided by your healthcare provider to facilitate your care

3. How We Use Your Information

We use information to:

• •Provide and operate the SuperCare platform
• •Facilitate communication between you and your healthcare team
• •Verify your identity
• •Maintain platform security
• •Respond to support requests
• •Comply with legal and regulatory obligations

We do not sell any personal information.

4. Who Can Access Your Information

Your information may be accessible to:

• •Your authorized healthcare providers
• •Members of your healthcare team authorized by your provider
• •SuperCare personnel who require access to operate and support the platform
• •Service providers acting on our behalf under confidentiality obligations
• •Government authorities where required by law

5. Data Storage

SuperCare stores patient information in Canada whenever reasonably possible and uses administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, loss, or misuse. Your information is also encrypted securely, however, no system can guarantee absolute security.

6. AI and Machine Learning

SuperCare does not use your personal health information to train artificial intelligence models without your explicit consent.

7. Retention

Information is retained for as long as necessary to provide services, comply with legal obligations, support healthcare operations, and satisfy applicable record-retention requirements.

8. Your Rights

Subject to applicable law, you may:

• •Request access to your information
• •Request corrections to inaccurate information
• •Withdraw consent where legally permitted
• •Contact us with privacy concerns

9. SMS Notifications

With your consent, SuperCare may send SMS text messages to the mobile number you provide. These messages may include patient portal invitations, appointment reminders, secure message notifications, prescription updates, and account notifications. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any SMS from SuperCare. Reply HELP for assistance. For full details, see our SMS Notifications Consent.

10. Third-Party Services

SuperCare may use third-party technology providers to support platform operations from time to time. These providers are required to protect information in accordance with contractual and legal obligations.

11. Contact Us

Privacy Officer
SuperCare
hellosupercare@gmail.com

If you have questions about this policy or our privacy practices, please contact us.