Contacting SuperCare Support

We're here to help

If you're experiencing technical issues with SuperCare, our support team is happy to help.

For questions about your medical care, prescriptions, or treatment plans, please contact your physician through SuperCare or your physician's clinic.

When should I contact SuperCare Support?

Contact us if you need help with:

• •Logging in
• •Password resets
• •Invitation links
• •Notification problems
• •Technical issues
• •Account settings
• •Bugs or unexpected behaviour

When should I contact my physician instead?

Please contact your physician or clinic for questions about:

• •Medical advice
• •Symptoms
• •Test results
• •Prescriptions
• •Weight Management assessments
• •Appointment requests
• •Treatment recommendations

Your physician is best placed to answer questions about your healthcare.

How do I contact Support?

Email: support@hellosupercare.com

Please include:

• •A description of the problem
• •The email address associated with your account
• •Screenshots (if applicable)
• •The device and browser you're using

Providing this information helps us investigate your issue more quickly.

How quickly will I receive a response?

We aim to respond to support requests as quickly as possible during regular business hours.

Complex issues may take longer if additional investigation is required.

What if I'm having a medical emergency?

SuperCare Support cannot provide medical advice.

If you're experiencing a medical emergency:

• •Call 911, or
• •Visit your nearest emergency department immediately.