Sending a Message to Your Physician

Securely message your physician

SuperCare allows you to securely send non-urgent health questions to your physician between appointments.

Instead of calling the clinic for routine concerns, you can communicate online whenever it's convenient. Your physician will review your message and determine the most appropriate next step.

What should I use messages for?

Messaging is appropriate for routine, non-urgent concerns such as:

• •New or ongoing symptoms that aren't urgent
• •Follow-up questions after a visit
• •Medication questions
• •Sharing updates requested by your physician
• •Questions about a treatment plan

Your physician may reply through SuperCare, request additional information, recommend an appointment, or suggest another next step.

When shouldn't I use messaging?

Do not use SuperCare for medical emergencies or urgent symptoms.

Examples include:

• •Chest pain
• •Difficulty breathing
• •Stroke symptoms
• •Severe allergic reactions
• •Heavy bleeding
• •Thoughts of harming yourself or others

Can I send photos or documents?

If your clinic has enabled document uploads, your physician may ask you to upload supporting documents such as laboratory results or specialist reports.

Avoid sending unnecessary personal information unless requested by your care team.

Can I delete a message?

You may be able to delete a message while it is still Under Review, depending on your clinic's settings.

Once your physician has begun reviewing or responding, messages generally cannot be deleted.

How long should my message be?

Keep your message clear and focused.

Describe:

• •Your symptoms
• •When they started
• •What you're concerned about
• •Any changes since your last visit

Providing clear information helps your physician respond more efficiently.