Your physician reviews messages as part of their clinical workflow.
Response times vary depending on your physician's schedule, weekends, holidays, and the urgency of your request.
Most physicians respond within 1–2 business days.
Some requests may take longer if:
Yes. If notifications are enabled, SuperCare will notify you when your physician responds or updates your request.
You can manage notification preferences in your account settings.
Your physician may still be:
Sending multiple follow-up messages generally won't speed up the review process.
If your symptoms become urgent while waiting for a reply:
Yes. If you have new information that may affect your care, you can send an update.
Avoid creating multiple requests for the same concern unless your situation has changed.