Managing Email and SMS Notifications

Stay informed about your care

SuperCare can notify you when there's an update to your requests, messages, or prescriptions.

You can choose how you'd like to receive notifications.

What notifications can I receive?

Depending on your clinic, you may receive notifications for:

• •New messages from your physician
• •Prescription renewal updates
• •Weight Management assessment updates
• •Blood work requests
• •Appointment reminders
• •Account security notifications

How do I change my notification preferences?

Go to: Settings → Notifications

From there you can choose whether you'd like to receive updates by:

• •Email
• •SMS (text message)

Some important security notifications may always be sent regardless of your preferences.

Why didn't I receive a notification?

If you were expecting a notification:

• •Check your Spam or Junk folder.
• •Verify your email address or phone number.
• •Confirm notifications are enabled in your settings.

If notifications still aren't arriving, contact SuperCare Support.

Can I unsubscribe from all notifications?

You can turn off most optional notifications.

However, certain account or security notifications may still be sent when necessary to help protect your account.