SuperCare helps you stay connected with your own family physician between appointments.
Instead of calling the clinic for every non-urgent question or visiting a separate online clinic, you can securely communicate with the physician who already knows your medical history.
Depending on your clinic, you may be able to:
Every request is reviewed by your physician before any medical decision is made.
Unlike many online healthcare services, SuperCare does not connect you with a physician you've never met.
Instead, SuperCare connects you with your own family physician.
That means your physician already understands your:
This continuity of care helps your physician make more informed decisions and provide care that's personalized to you.
Using SuperCare is simple.
Choose the service you need, such as:
Most requests only take a few minutes to complete.
Your physician reviews the information you've provided along with your medical history.
Depending on your request, they may:
Every medical decision is made by your physician.
You'll receive a notification when there's an update to your request.
Depending on your notification preferences, updates may be sent by:
You can also check your patient portal at any time to view the latest status.
SuperCare is designed for routine, non-urgent healthcare needs.
Examples include:
Some clinics may also offer additional services through SuperCare.
SuperCare should not be used for medical emergencies.
If you're experiencing:
Call 911 or visit your nearest emergency department immediately. Do not wait for a response through SuperCare.
Response times vary depending on your physician's clinic and the nature of your request.
Many requests are reviewed within 1–2 business days.
Some requests may require additional information, blood work, or an appointment before your physician can make a decision.
Yes. SuperCare is designed to help physicians and patients communicate securely while protecting personal health information.
Only you and authorized members of your physician's care team can access your healthcare information.
No. SuperCare complements your existing care.
Your physician may answer your question online or recommend an appointment if they feel it's the safest and most appropriate next step.
Yes, when appropriate. Your physician may:
Every request is reviewed individually.
Yes. If your clinic offers this service, you can complete a Weight Management assessment directly through SuperCare.
Your physician will review your health information and determine whether treatment—including medications such as Ozempic®, Wegovy®, or other options—is appropriate for you.
Submitting an assessment does not guarantee that medication will be prescribed.
Depending on your clinic, you may be able to upload documents requested by your physician, such as laboratory reports or other supporting information.
If you have questions about your medical care, contact your physician through SuperCare or your physician's clinic.
If you have questions about your SuperCare account, contact support@hellosupercare.com.